Terms and Conditions of Use (TOU) and Privacy Policy
SMS Terms and Conditions
Effective Date: 1/2/2026
By opting in to receive SMS messages from Mark Muffler Shop (“we,” “us,” “our”), you agree to these SMS Terms and Conditions.
SMS Messaging Service
By providing your mobile phone number, you consent to receive SMS text messages from Mark Muffler Shop, including appointment notifications, service updates, customer support messages, and occasional marketing messages related to vehicle repair services. Message and data rates may apply.
Opt-In Policy
Users opt in by providing their mobile phone number on our vehicle drop-off form and checking a consent box agreeing to receive SMS messages.
Message Frequency
Message frequency varies based on service activity but will typically be no more than 2–4 messages per service visit.
Opt-Out (STOP) Instructions
You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive one confirmation message and no further messages will be sent.
Help Instructions
Reply HELP for assistance, or call (270) 781-6722.
Message & Data Rates
Message and data rates may apply depending on your mobile carrier’s plan.
Privacy Policy
Your information will be handled in accordance with our Privacy Policy, which is provided at the time of opt-in or available upon request by calling (270) 781-6722 or replying HELP.
Customer Support
For support, reply HELP or email markmufflershop@outlook.com.
Liability
Mark Muffler Shop is not responsible for delayed or undelivered messages due to carrier or third-party service issues.
Messaging Privacy Policy
Effective Date: 1/2/2026
Mark Muffler Shop (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Messaging Privacy Policy explains how we collect, use, and share information when you opt in to receive SMS messages from us.
Information We Collect
When you opt in to receive SMS messages, we may collect:
- Your mobile phone number
- Your consent to receive SMS messages
- Your name and basic contact information
- Your messaging history related to our communications
How We Collect Information
We collect information directly from you when you:
- Provide your phone number through a form, website, or in person
- Contact us by phone, text, or email
- Opt in to receive SMS messages
How We Use Your Information
We use your information solely to:
- Send SMS messages you have opted in to receive
- Provide service-related notifications, updates, and relevant communications
We do not use SMS opt-in data for unsolicited marketing, nor do we sell or rent your personal information.
Data Sharing
We do not sell, rent, or share personal information for marketing or promotional purposes. Your information may be shared only with trusted third-party service providers, such as:
- SMS messaging platforms
- Mobile carriers and telecommunications providers
This sharing is strictly limited to delivering SMS messages and supporting related communication services. These providers are required to protect your information and use it only for message delivery on our behalf.
Data Protection
We take reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure.
Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS messages unless you re-enroll.
Contact Information
If you have questions about this policy, our privacy practices, or wish to opt out of SMS communications, you may contact us at:
📞 Phone/Text: (270) 781-6722
📧 Email: markmufflershop@outlook.com
Policy Updates
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.